Terms & Conditions
Simply Print – Terms & Conditions
These Terms & Conditions govern all purchases, orders, and interactions with Simply Print (“we”, “us”, “our”). By using our website or placing an order, you agree to the following terms.
---
1. Business Overview
Simply Print operates in South Africa, offering:
Sublimation printing on clothing, mugs, caps, plates, and other customizable items
Printing using customer-provided designs or Simply Print original designs
3D-printed products, including wall art, phone stands, décor items, and more
---
2. Orders & Artwork Submission
2.1 Customer Artwork
Customers may upload their own images, logos, or designs. By submitting artwork, you confirm that:
You own the rights to the content OR
You have full permission to use it
You accept full responsibility for copyright, trademark, or intellectual property issues arising from the artwork.
2.2 Design Quality
We print artwork exactly as provided by the customer. We are not responsible for:
Low-resolution images
Design errors supplied by the customer
Colour variations due to screen vs print differences
2.3 Custom Orders
Custom-made items enter production immediately after payment. Changes requested after production begins may not be possible.
---
3. Pricing & Payment
3.1 All prices are listed in South African Rand (ZAR) and may change without prior notice.
3.2 Full payment is required before production begins.
3.3 We reserve the right to cancel any order for reasonable cause (incorrect pricing, misuse of service, unlawful content, etc.).
---
4. Turnaround & Delivery
4.1 Production times vary depending on item type, quantity, and complexity.
4.2 Delivery times depend on the courier service and customer location.
4.3 Simply Print is not liable for courier delays once the item is dispatched, but we will assist with tracking where possible.
---
5. Returns & Refunds
5.1 Return Window
Customers may request returns within 6 months of receiving the item, subject to the conditions below.
5.2 Custom Items
Because custom-printed products are made specifically for you, returns are only accepted if:
The product is defective
The wrong item was delivered
The print quality does not match the approved design
5.3 Refunds
Refunds may be offered after inspection. We may offer:
Full refund
Partial refund
Reprint of the item
depending on the situation.
5.4 Non-Returnable Items
Items damaged due to misuse or wear and tear
Items printed using low-quality images supplied by the customer
Products altered by the customer after delivery
---
6. 3D Printing Disclaimer
3D-printed items may have:
Layer lines
Slight texture variation
Minor imperfections inherent to additive manufacturing
These are normal and not considered defects.
---
7. Intellectual Property
7.1 All Simply Print original designs remain our intellectual property and may not be copied, resold, or reproduced without permission.
7.2 Customer designs remain the property of the customer. We will not use or resell customer artwork without consent.
---
8. Limitation of Liability
Simply Print is not responsible for:
Losses caused by incorrect customer artwork
Misuse of items after delivery
Delays caused by third-party couriers
Colour differences between digital screens and printed products
Our maximum liability is limited to the total amount paid for the order.
---
9. Privacy Policy
We respect your privacy. Personal information is used only for:
Processing orders
Communication about your purchase
Delivery arrangements